They go quiet first.
Attendance drops off long before the cancellation email. The signal is already in your check-in data.
Know who's about to cancel.
Weeks before they do.
RetainLens reads your check-in data and hands you the names, with the reason. Be in the first group of studios that gets it.
RetainLens reads your check-in data and hands you the names, with the reason.
One click to confirm, one email when it opens · No card · Works with TeamUp, Pike13 & CSV
At-Risk Radar
23 need attention
SL+1
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At risk this week
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Sorted by risk, then days away
Filters2
Member
Risk
Why
Last 12 weeks
Last visit
Tenure
MFMarcus Feld
At risk
Was coming 3×/week, hasn't been in 24 days.
Last visit24D
Member for3Y 4M
Mark contacted
DODani Okonkwo
At risk
Stopped completely after the schedule change.
Last visit31D
Member for1Y 2M
Mark contacted
PRPriya Raman
At risk
Visits down 78% over the last three weeks.
Last visit11D
8MO
Mark contacted
ESElena Sokolov
Watch
No visit in 14 days after a steady year.
Last visit14D
Member for1Y 1M
Mark contacted
TBTom Brenner
Watch
Was coming 4×/week, down to once.
Last visit9D
Member for4Y 7M
Mark contacted
JWJonas Weber
Watch
Down from 2×/week to under one.
Last visit16D
Member for2Y
Contacted
12 members have too little history to score, listed separately as Low signal.
942 members
23 at risk
17 not yet contacted
2.4 avg/week
15D median
2Y 4M avg
The full workspace, scaled down to fit your screen.
CSV upload
TeamUp
Pike13
Mindbodyvia CSV
Glofoxvia CSV
On Mindbody or Glofox? You won't have to wait. Export your members and check-ins, drop both files in. No integration needed.
Why we're building it
Gyms lose 30–50% of their members every year.
Gyms lose 30–50% of their members every year.
Almost none of them leave without warning.
Your software reports payments.
Mindbody, TeamUp and Pike13 answer "who paid?" They never answer "who is about to leave?"
By the time you notice, it's over.
A text in week three saves a member. After the cancellation it's just customer service.
6–8weeks of warning before a typical cancellation
5×cost of replacing a member versus keeping one
0reports in your platform that name who is drifting
How the waitlist works
One field now.
One field now.
One email later.
-
01
You leave an email
One field. No account, no card, no call to book. One line in any message we send takes you off again.
-
02
You confirm it’s you
One click in the mail that comes straight back. Until you do, nothing is on the list — which is also what stops anyone else putting your address here.
-
03
You go first
One message, the day RetainLens opens. No newsletter, no drip sequence, nothing in between. The list is let in ahead of general signup, in groups small enough that we read every reply.
Boring on purpose.
No dashboards to configure. No formulas to write. No consultant. Open it Monday, act, close it.
Read-only, always.
RetainLens can never change, cancel or charge anything in your platform.
No health data. Ever.
Names, join dates, check-ins, membership type. Nothing about bodies.
Ten minutes to value.
Two CSVs and a column check. Your first risk list is on the same screen.
Made for a phone.
The list you actually use is the one you can read between classes.
What happens after I put my email in?
One mail comes straight back, with a link. Click it and you’re on the list; ignore it and you never were. That is the only thing we ask of you, and it exists so that nobody can put your address here but you. After that, nothing happens for a while: no onboarding mail, no "here's what to expect" follow-up. The next message you get is the one that says RetainLens is open.
When does it open?
When the first version does what this page says it does: the risk list, the reason, the Monday email. Not before. We’re aiming to let the first studios in early 2027, and if that moves you’ll hear it in the one email we send. We would rather give you one real date than three hopeful ones, so there isn’t a countdown here.
What if my check-in data is a mess?
It usually is, and that’s fine. RetainLens needs two things: who your members are and when they came in. Missing phone numbers, half-filled address fields, three spellings of the same class name — none of that is read. If a column is missing entirely, the upload says which one, in plain English, before anything is scored.
What data do you hold today?
Right now, only the email address you type in, plus the server log every website keeps. No member data exists anywhere yet. There is no product to put it in. What the product will hold once it runs is listed in the privacy policy: names, join dates, membership type, status and check-in timestamps. Never payment details, never health or injury data. Your address is not sold, not shared and not used for advertising. Ask us to delete it and it's gone.
Can I get off the list?
Yes, at any time, from any message we send you. Given what we're building, making that hard would be a strange way to start.
Be on the list.
Before the doors open.
One field, one click to confirm, then first in line. Nothing else lands in your inbox.